IT operations, run as a managed function
Supora handles day-to-day support, identity, cloud, security, and the automation that keeps it all running. One point of contact, documented standards, and clear ownership of the IT function.
THE PROBLEM
Without a clear owner, IT becomes a daily distraction
As teams grow, IT crosses the point where it is too much to handle on the side, but not yet a full-time hire. Requests pile up, accounts drift out of sync, and routine work like onboarding or access reviews keeps slipping. Supora picks that work up and runs it as a managed function, with one point of contact, defined processes, and full visibility into what is happening.
WHO WE'RE A FIT FOR
You'll get the most out of Supora if:
A senior IT partner for growing businesses
We run IT as a managed function for companies that want clear ownership, structured delivery, and steady day-to-day support, without hiring in-house.
- You have no dedicated internal IT team, or a small one that is stretched thin.
- IT requests, onboarding, and access are currently handled on the side by a founder, office manager, or senior team member.
- You run on Microsoft 365 or Google Workspace, a typical SaaS stack, and a mix of macOS and Windows devices.
- You want IT treated as an operational function: documented, measurable, and predictable.
- You are growing and want the IT side of the business to scale cleanly rather than be rebuilt later.
If two or more of these apply, an intro call is the fastest way to confirm we are the right partner.
SOLUTIONS
What we cover
Four service areas covered end to end. Each one is delivered against documented standards and reported on monthly.
IT Support & Device Management
Day-to-day helpdesk for your team and full lifecycle management of laptops and mobile devices across macOS and Windows.
- Helpdesk via email, chat, or shared inbox
- Laptop procurement, imaging, and configuration
- Device management with Intune, Jamf, or Mosyle
- OS, browser, and software patching
Cloud & SaaS Management
Administration of Microsoft 365, Google Workspace, and the wider SaaS stack your business depends on.
- Tenant configuration, security baselines, and recovery
- Shared mailboxes, groups, and distribution lists
- SaaS licence tracking and renewals
- Email, calendar, and file storage policies
Access, Security & IT Administration
Identity, access, and the everyday administrative work that protects the business and keeps it audit-ready.
- Joiner, mover, and leaver process for every employee change
- Single sign-on, MFA, and password management
- Conditional access and admin role review
- Endpoint protection and backup oversight
Automation & Operational Improvement
We remove repetitive manual work and tighten how IT runs, so the function scales without growing the workload or the headcount.
- Automation of provisioning, alerts, and routine reporting
- Internal documentation, runbooks, and process ownership
- SaaS stack rationalisation and licence cost review
- Quarterly operational reviews with concrete improvements
PROCESS
Every engagement follows the same four-step path. Scope, timing, and responsibilities are clear from the first conversation
Review & Assessment
We document your current IT setup, surface gaps and risks, and align on the priorities that matter to the business.
- Setup audit
- Risk register
- Priority plan
Planning & Roadmap
We turn the findings into a sequenced plan with clear scope, ownership, and timelines for each phase.
- Roadmap
- Scope and budget
- Responsibility matrix
Implementation
We execute the plan with defined milestones, transparent progress reporting, and a single point of contact throughout.
- Migration runbook
- Status reporting
- Handover documentation
Ongoing Support
We run your environment day-to-day against documented standards, with a monthly review of what is working and what to adjust.
- Service report
- Monthly review
- Improvement backlog
PRICING
Transparent monthly pricing
How big is your team?
Estimates update live across all plans as you type.
Please enter a number between 1 and 5000.
Essential
Structured IT support for teams that want clear ownership, consistent processes, and issues handled without involving the business.
€1,090
+ €79/usermonthly base + per user
Included
- User onboarding & offboarding administration
- Google Workspace / Microsoft administration
- Basic helpdesk support
- Access & account administration
- Standard response times
Device preparation and larger projects are scoped and billed separately.
Growth
Full-coverage IT operations for growing teams that need a reliable, senior layer handling the entire IT function.
€1,590
+ €119/usermonthly base + per user
Everything in ESSENTIAL, plus
- Full helpdesk & troubleshooting
- Vendor & license management
- Ticketing system support
- Faster response times
- Day-to-day IT administration
Device preparation, migrations, and larger infrastructure changes are scoped and billed separately.
Premium
Senior IT oversight for teams with higher operational demands, tighter security requirements, and no tolerance for downtime.
€2,290
+ €179/usermonthly base + per user
Everything in GROWTH, plus
- Priority support
- Information security support
- Advanced IAM & access management
- Advanced administration & oversight
- More proactive guidance
Device preparation, major incidents, and dedicated security projects are scoped and billed separately.
Tailored coverage
Enterprise
For organisations with more complex environments, multi-location infrastructure, or requirements that go beyond the scope of a standard plan. We build the engagement around how your business operates, not the other way around.
- Dedicated escalation path for critical issues
- Quarterly planning and improvement reviews
- Additional security and governance support
- Custom response targets for critical systems
- Flexible scope for multi-location or higher-complexity environments
Enterprise pricing is quoted individually based on users, environment complexity, support scope, and operational requirements.
Discuss EnterpriseEach plan is billed monthly as a fixed base plus a per-user fee. No long-term lock-in beyond the initial three-month onboarding period.
Selected extras are estimated using typical planning ranges for a team of your size and the selected plan. Final pricing depends on actual monthly volume.
Third-party subscriptions such as Microsoft 365, Google Workspace, and Atlassian are billed separately and remain under your ownership. All services are delivered remotely.
FAQ
Common questions before we start
Do we need an internal IT team as well?
No. Supora can act as your full IT function, covering user support, accounts, devices, and day-to-day operations. If you already have internal IT, we work alongside your team and take ownership of agreed areas so nothing is left unattended.
How does support work day to day?
Your team reaches us through agreed channels for any IT issue or request. Each item is logged, assigned an owner, and tracked to resolution against documented response times, so people know where their request stands and when to expect an update.
Can Supora take over from an existing IT provider or setup?
Yes. We review your current systems, accounts, and documentation, agree a handover plan with your existing provider or team, and take responsibility in stages. The goal is a controlled transition with no gaps in support for your users.
Can you support international or multilingual teams?
Yes. We support distributed teams across Europe in English and German, and we adapt processes to the tools and identity providers your organisation already uses.
Can you improve our current setup without replacing everything?
Yes. In most cases the existing tools are fine and the issues sit in how they are configured, owned, and operated. We focus on practical improvements such as access, identity, and licence management before recommending any replacement.
Where is our data stored? Are you GDPR compliant?
Operational data such as tickets, documentation, and account records is kept in EU-hosted services wherever possible. We work in line with the GDPR, apply role-based access to client information, and can document storage locations and processors on request.
Do you sign NDAs and DPAs?
Yes. We are happy to sign a mutual NDA before sharing sensitive information, and a Data Processing Agreement is signed as part of onboarding for any engagement where we handle personal data on your behalf.
Tell us where IT needs more control
Share a few details and Supora will respond with a practical next step, a sensible scope and a plan recommendation.